Bala bet's Privacy Policy –
Your Data, Our Responsibility

Welcome to bala bet. This Privacy Policy ("Policy") describes how bala bet collects, processes, stores, and protects your personal information. By using our website, mobile app, or any of our services, you agree to this Privacy Policy.

Bala bet serves users across Bangladesh and around the world. We believe that every user's personal data belongs to them, and protecting that data is both our ethical and legal responsibility.

This policy should be read alongside our Terms & Conditionsfor the complete picture of how our services work.

Bala bet may collect your information in several ways. The table below provides full details:

We never store your password, full card number, or PIN. This information is only processed through encrypted transit.

Collected information is used for the following purposes:

• Account Management: To verify registration, login, and account security.
• Service Delivery: To process betting, payments, and withdrawals.
• Identity Verification: To complete KYC and age verification, and to prevent fraud.
• Customer Support: To resolve your issues and answer your queries.
• Promotions: To send you offers and bonus information, with your consent.
• Legal Compliance: To meet regulatory authority requirements.
• Platform Improvement: To analyze usage patterns and improve service quality.

Bala bet never sells your data. However, it may be shared in the following limited circumstances:

• Payment Processors: To process transactions, necessary information is shared with approved payment gateways such as bKash, Nagad, and Rocket.
• Legal Obligations: Data may be disclosed if required by a court order or government directive.
• Fraud Prevention: Regulatory authorities may be notified in cases of suspected money laundering or fraud.
• Technology Partner: Server hosting and cybersecurity partners process technical data under limited, contractually bound terms.

The bala bet website and app use various types of cookies. Cookies are small data files stored on your device.

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Performance Cookies: Used to understand how well the site is performing.
• Functionality Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To analyze site usage patterns and drive improvements.

Cookies can be disabled through your browser settings, though some site features may not work properly as a result. A cookie consent notice is displayed on your first visit to the site.

How long your data is retained depends on the type of data and the purpose it serves:

• Account Information: For the duration of account activity and 5 years after closure (as required by law).
• Transaction Records: Up to 7 years (in accordance with financial regulation laws).
• Support Contact: 2 years after the issue is resolved.
• Session Logs: Automatically deleted after 90 days.
• Marketing Data: If you unsubscribe, it is deleted immediately.

As a bala bet user, you have the following rights over your own data:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can correct any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you can request that data processing be restricted.
• Right to Portability: You can request a copy of your data.
• Right to Object: You can object to marketing or profiling at any time.

To exercise these rights support@balabet.ws Email us at the address below. We will respond within 30 days.

Bala bet's services are strictly for adults aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

We use age verification technology, and any account identified as belonging to a minor is actioned immediately.

Technical measures bala bet has put in place to protect your information:

• SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall & Intrusion Detection: To prevent unauthorized access.
• Regular Security Audits: Tested by external experts.
• Data Backup: Regular backups to prevent data loss.
• Access Control: Only authorized personnel can access your information.

That said, 100% security on the internet cannot be guaranteed. We do our utmost to protect you, and in the event of any cyber incident, we will notify you promptly and take all necessary steps.

We may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date on this page will reflect any changes.
• A notice will be sent to your registered email for any significant changes.
• Some changes may require your fresh consent.

For any privacy-related questions or concerns, please contact us:

• Email: support@balabet.ws
• Live Chat: Chat button at the bottom right of the site
• Response Time: Within 24–48 hours